Frequently asked questions
What are PEP100 products intended for?
PEP100 peptide products are supplied strictly for laboratory and research purposes only. They are not intended for human or veterinary use, or for diagnostic, therapeutic or clinical applications.
What form do the peptides come in?
Our peptides are supplied in lyophilised (freeze-dried) powder form in sealed vials. This helps maintain product stability during storage and transport.
How should peptides be stored?
Unopened peptide vials should generally be stored refrigerated at 2–8°C, away from direct light and excessive heat. Always refer to the individual product information for specific storage requirements.
Where is PEP100 based?
PEP100 is Australian based, with orders packed and dispatched locally from Queensland.
How quickly will my order be dispatched?
We aim to pack and dispatch orders as quickly as possible. Once your order has been shipped, you will receive tracking information so you can follow its progress.
Will my order be packaged discreetly?
Yes. Orders are securely and discreetly packaged for delivery, with care taken to protect the products during transport.
Can I return or exchange an order?
Due to the nature of our products, certain items may not be eligible for return once dispatched. If your order arrives damaged, incorrect or there is another issue with your delivery, please contact us as soon as possible so we can assist.
How can I contact PEP100?
If you have a question about an order, product availability or general product information, please use our Contact page to get in touch with the PEP100 team.