Terms of service

1. Acceptance of Terms

By accessing or using this website and purchasing from PEP100 (“we”, “our”, “us”), you agree to be bound by these Terms of Service.

If you do not agree, you must not use this website or purchase our products.

2. Eligibility

You must:

Be at least 18 years of age
Be a qualified professional or acting on behalf of a licensed research institution
Comply with all applicable laws and regulations in your jurisdiction

We reserve the right to refuse or cancel any order at our discretion.

3. Research Use Only

All products sold by us are intended strictly for laboratory research purposes.

They are:

Not for human consumption
Not for veterinary use
Not for diagnostic or therapeutic use
Not approved for clinical application

By purchasing, you acknowledge that the products are supplied for controlled research environments only.

4. Verification and Order Approval

We may request additional information to verify professional or institutional status.

We reserve the right to:

Refuse service
Cancel or limit orders
Suspend accounts
Report suspected unlawful activity

5. Product Information

While we take reasonable care to ensure product descriptions are accurate, we do not warrant that:

Product descriptions are error-free
Website content is uninterrupted or secure

Certificates of Analysis (COA) are provided where applicable.

6. Pricing and Payment

All prices are listed in AUD unless otherwise stated.

We reserve the right to:

Modify pricing at any time
Correct pricing errors
Cancel orders arising from pricing inaccuracies

Payment is processed securely through third-party payment providers.

7. Shipping and Risk

Risk in the goods passes to the purchaser upon dispatch.

We are not responsible for delays caused by:

Shipping services
Incorrect shipping information provided by the customer

8. Refunds and Returns

Due to the nature of research materials, returns may not be accepted once dispatched.

Refunds, where applicable, are subject to our Refund Policy.

9. Limitation of Liability

To the maximum extent permitted by law:

Products are supplied “as is”
We make no warranties regarding fitness for a particular purpose
We are not liable for misuse, improper handling, or unauthorised application
Our liability is limited to the amount paid for the product

Nothing in these Terms excludes rights under Australian Consumer Law that cannot be excluded.

10. Indemnity

You agree to indemnify and hold harmless PEP100 rom any claims, damages, losses, or liabilities arising from:

Misuse of products
Breach of these Terms
Violation of applicable laws

11. Intellectual Property

All website content, branding, text, and materials are the property of Pep100 and may not be reproduced without permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms from time to time. The updated version will be published with a revised effective date. Continued use of the website constitutes acceptance of the revised Terms.