Shipping policy

Shipping Policy

Last Updated: September 2026

At Pep100, we aim to process and dispatch orders quickly and securely. The following policy outlines our order processing, shipping and delivery procedures for orders placed through our website.

1. Order Processing

Orders are generally processed and dispatched within 1 business day after payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Occasionally, processing may take longer due to high order volumes, payment verification, stock availability or other circumstances outside our reasonable control.

2. Shipping Within Australia

All Pep100 orders are shipped using Australia Post Express Post.

Once your order has been dispatched, you will receive tracking information using the contact details provided with your order.

Delivery timeframes provided by Australia Post are estimates and are not guaranteed by Pep100.

Delivery may be affected by factors including:

Australia Post delays
Regional or remote delivery locations
Weekends and public holidays
Severe weather or other disruptions
Incorrect or incomplete delivery information

While we will assist where reasonably possible, Pep100 cannot guarantee delivery dates once a parcel has been handed to the carrier.

3. Shipping Information

Please ensure your name, delivery address and other shipping information are complete and accurate before submitting your order.

Pep100 is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, failed delivery or other customer-related delivery issue, additional postage charges may apply before the order can be resent.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not already been dispatched.

4. Tracking and Delivery

Tracking information will be provided once your order has been dispatched.

Customers are encouraged to monitor their tracking information and contact us if there appears to be an issue with delivery.

A parcel marked as delivered by Australia Post may be subject to further investigation before it can be considered lost or missing.

5. Lost or Missing Parcels

If your order has not arrived within a reasonable period after the expected delivery date, please contact Pep100 with your order number and tracking details.

We will assist with lodging or following up on an enquiry with Australia Post where appropriate.

Investigations into missing parcels are subject to Australia Post’s processes and timeframes.

6. Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

Your order number
A description of the damage
Clear photographs of the damaged item(s)
Photographs of the external packaging and shipping label where possible

Please retain the damaged products and packaging until we have completed our assessment, as Australia Post may require this information as part of an investigation.

7. Delays Outside Our Control

Once an order has been dispatched, delivery is managed by the shipping carrier.

Pep100 is not responsible for delays caused by circumstances outside our reasonable control. However, this does not exclude or limit any rights you may have under the Australian Consumer Law.