Refund policy

Refund & Returns Policy

Last Updated: September 2026

At Pep100, we take care to ensure orders are packed accurately and products arrive in appropriate condition.

Due to the nature of the products we supply, we are generally unable to accept returns once an order has been dispatched, except where required under the Australian Consumer Law (ACL).

1. Change of Mind

Pep100 does not offer refunds, returns or exchanges for change-of-mind purchases.

Please review your order carefully before completing your purchase, including product selection, strength, quantity and other relevant product details.

Once an order has been dispatched, it cannot be returned or exchanged simply because you:

Changed your mind
Ordered the incorrect product or strength
No longer require the product
Found the product elsewhere at a different price

2. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

Once an order has been dispatched, it cannot be cancelled or changed.

3. Incorrect, Damaged or Faulty Products

Please contact Pep100 as soon as possible if you receive:

An incorrect product
A product that appears damaged in transit
A product that appears faulty or defective
An order that is missing an item

We ask that you contact us within 48 hours of delivery where reasonably possible so we can investigate the issue promptly.

When contacting us, please provide:

Your order number
Details of the issue
Clear photographs of the product
Photographs of the packaging and shipping label where relevant
Any other information reasonably required to assess the issue

Please retain the affected product and its original packaging while your claim is being assessed.

4. Resolution

Once we have reviewed the information provided and verified the issue, Pep100 will provide an appropriate remedy in accordance with applicable Australian Consumer Law.

Depending on the circumstances, this may include:

Replacement of the affected product
Store credit
Refund
Another remedy required under Australian Consumer Law

Where a return is required, we will provide instructions before the product is sent back to us.

Please do not return products without first contacting Pep100.

5. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

Any shipping costs associated with an eligible faulty, damaged or incorrectly supplied product will be handled in accordance with our obligations under Australian Consumer Law.

6. Australian Consumer Law

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where Australian Consumer Law applies and there is a conflict between this policy and your statutory rights, your statutory rights will prevail.